The owner of the page email@example.com is XOAN MANUEL TUBIO FERNÁNDEZ (hereinafter, THE OBRADOIRO) with registered office at C/Abeladoira 1, San Fiz de Paz Outeiro de Rei, Lugo 27153 with CIF: 33309845A, dedicated to the production and sale of musical instruments.
Hereby, it is intended to regulate the conditions of use and access to the website, as well as the responsibilities arising from its use. Hereinafter we will refer to the website as https://xaneco.gal
THE OBRADOIRO has the telephone number 982 393 278 as well as the e-mail address firstname.lastname@example.org where the user will be able to solve the doubts that may arise.
RIGHTS AND OBLIGATIONS OF THE USER
The conditions of access to https://xaneco.gal are subscribed to the legal dispositions in force at any time as well as to the principles of good faith and lawful use by the user, being expressly forbidden any kind of action that could be detrimental to OBRADOIRO or third parties.
The OBRADOIRO does not require to register in our website for the simple navigation, access or use of the service in question. The user agrees to make a lawful, diligent and correct use of any information or content accessed either through our website and all this under the principle of good faith and respect at all times to the law. It is strictly forbidden to copy, reproduce, distribute, transfer or modify the content of our website without our written consent.
The user/client of our website https://xaneco.gal, must use and keep a user name and a password according to the following clauses.
You can choose your own user name and password, but you cannot use names that coincide with commercial brands, social denominations, names of relevant public or private persons, famous, relevant or prestigious pseudonyms, offensive denominations and any expression, name or denomination that goes against the moral law. In any case THE OBRADOIRO reserves the right to remove or deny such user names in the event that it is understood that it meets any of the exceptions listed in this paragraph.
The user/customer of https://xaneco.gal agrees not to provide your name and password to third parties, in order not to incur liability for fraudulent use of such data. In case of loss or theft, you must communicate through the channels previously mentioned to the OBRADOIRO such loss so that as soon as possible we can disable the use of such name and password.
The OBRADOIRO is exonerated of any responsibility for the fraudulent use and/or lack of diligence made by the user of his access name and password, whatever the damages or prejudices are.
RIGHTS AND OBLIGATIONS OF THE OBRADOIRO
THE OBRADOIRO can temporarily suspend the service of its web page without previous notice for all those actions that it considers appropriate to carry out and that entail for technical reasons such suspension. Similarly may remove, block and / or suspend both access and user comments when they do not conform to the lawful use that is assumed and do not fall within the law. Likewise, these eliminations and blockings could be carried out in order to prevent possible illicit uses according to the criteria of https://xaneco.gal.
THE OBRADOIRO is exonerated from the contents, information, opinions or comments sent or disseminated through its website, domain, email or portal and will not be responsible for the use that the customer and / or user makes with that information.
SHIPPING METHODS AND COST
Our courier service will deliver your items Monday through Friday to the delivery address indicated at the time you place your order:
- Standard (1-3 business days):
Current shipping rates will apply
As soon as your order has been shipped, we will send you an e-mail confirming the shipment and estimated delivery time. If your order has not been delivered within the given time frame, please contact our Customer Service Team, who will be in charge of tracking it down.
WHAT DESTINATIONS WE SHIP TO
Domestic Shipments: Currently, we ship orders in the Peninsula, Balearic Islands, Canary Islands, Ceuta and Melilla.
International Shipments: We ship to Europe and America.
Once your order has been confirmed, it will not be possible to modify or cancel it. In this case you will have to initiate a return process once the package has been received.
Orders will be shipped as soon as possible within a period that will vary depending on the availability of the item. This time will vary from the same day to 7 working days from the moment the order is paid.
However, when this deadline cannot be met, we will contact you to let you know the new delivery date and ask for your agreement to make the shipment.
In periods of campaigns delivery times may be delayed.
Items out of stock: 30 days, always notifying the customer and keeping in contact to know the status of your package.
TYPES OF SHIPMENT:
- HOME DELIVERY: You will receive your order at the shipping address you provide in your order. From the moment you receive the shipping confirmation, it will be delivered the next day except in the Balearic Islands which may take 72 hours.
- SHIPPING TO THE POST OFFICE: Your order will be sent to the post office of your choice, from the moment you receive the shipping confirmation it will be available in 48/72 hours in the office.
- AT THE SHOP: Pick it up in our store for free. We will send you a confirmation email when you have it available in store. The shipping cost will be applied at the rates in effect at the time,
If you are not satisfied with the pieces purchased, the maximum period for returns is 10 calendar days from receipt of the order by the customer.
If THE OBRADOIRO detects that the product has been used beyond the mere verification, manipulated or damaged by negligence or other factor unrelated to the nature of the product itself will not be possible to make the return.
Return and/or refund of customized products: in accordance with Article 103 of Law 3/2014, of March 27, which amends the revised text of the General Law for the Defense of Consumers and Users, products manufactured to order according to customer specifications will not be eligible for exchange or refund, except those that are defective or incorrectly supplied.
If the payment of the order has been made by credit card, THE OBRADOIRO will refund the amount of the item on the card with which the payment was made. If the payment has been made by bank transfer, THE OBRADOIRO will pay to a bank account provided by the customer, within a period of 7 days maximum, the amount of the purchase returned by the customer.
If the order was returned to origin because the logistics company could not deliver it due to negligence of the same to the recipient, THE OBRADOIRO will bear all the costs of the first reshipment. In the case that the logistics company had operated correctly, THE OBRADOIRO will not be responsible for the reshipment. If the order had been charged before shipping, the amount of the item in the order will be refunded, but not the shipping and handling costs. If the customer wishes to make an exchange, he/she must follow the return procedure and choose another product. The return shipping costs will be free of charge, as well as the return shipping costs.
If the return or exchange is due to an error on our part as far as shipping is concerned, the OBRADOIRO will bear the cost of return and subsequent reshipment. The customer may choose to return the amount of the purchase.
In any case the customer must follow the return procedure, which is detailed below. THE OBRADOIRO reserves the right to deny the return whenever it is not made through the channels set out below or in the case in which an improper use of the items is appreciated.
The customer may return the item through any means admitted in law, among which are the following:
A. Call us at 982 393 278 or send us an email to email@example.com or contact us at the postal address: C/Abeladoira 1, San Fiz de Paz Outeiro de Rei, Lugo 27153, to request the return or exchange. Our opening hours are from 9:00 to 14:00 and from 17:00 to 20:00.
We will send the carrier to pick up the package. The shipment of this return, will be made through the carrier that the OBRADOIRO indicates unless the customer indicates the desire to use their own carrier as long as you notify us to notify the receipt of shipment.
You can also be delivered the products to be returned in our store, prior notice to our customer service so that we can notify the store of the return process, and from there we would make the shipment to our offices.
B. You must include in the return, the article, boxes, bags and warranty certificate that accompanies each item, and must be the original in all cases.
C. Once we receive the package we will contact you within 24 hours of receipt of the package and once we verify that the package contains what is described in section B. Once the verification is finished, we will send you a confirmation email and/or we will call you by phone to confirm or not your return.
All our prices include V.A.T., in force at any time, and are valid at the moment they occur. In the event that we request a product that is not in stock, we will proceed to notify the customer with the option to immediately cancel the order with a full refund through the same method from which the payment was made, or replace it with a product of similar characteristics, always at the customer's choice.
The costs involved in the purchase of an article in https://xaneco.gal is specified in the section on transport. It may vary depending on the policy that THE OBRADOIRO marks at any given time. In any case, the user/customer will know in advance and in each article the cost of such transport, as well as the cost of whatever the requirements to send to the place designated by the user for sale.
The warranty applies as long as the product is used under normal conditions of use as determined by the suppliers. THE OBRADOIRO is not obliged to indemnify the user or third parties for the consequences of misuse of the product, whether direct or indirect damage, accidents suffered by persons, damage to property outside the product, loss of profit or loss of profit, damage resulting from deterioration or loss of the product.
The products are out of warranty if, once delivered to the customer, they have received any deterioration due to external events or accidents.
In the event that a product is defective, THE OBRADOIRO shall proceed, according to the customer's decision, to repair completely free of charge, replacement, return of the item or price reduction. To do this, it will pick up the product that the customer returns - at no cost - and will assess the most appropriate option giving the solution to the customer within 24 hours.
The legal guarantee for return of defective product will be, according to EU and national regulations, two years from the date of delivery, and will be free of charge. The consumer and user must inform the seller of the lack of conformity within two months of becoming aware of it.
METHODS OF PAYMENT
DEBIT OR CREDIT CARD
You may choose to make your purchases through the payment service provider Redsys using a Visa, Visa Electron, MasterCard and American Express card. For payment by debit card or American Express, the charge will be made in real time.
You can pay for your purchase by making a bank transfer during the following 7 calendar days of the purchase, with the concept that will be indicated when you confirm the order, to the account whose owner is [XOAN MANUEL TUBÍO FERNÁNDEZ]. with IBAN [ES19] of [2080 0165 7730 4002 2802]. We will not validate the
purchase until we receive and verify that the transfer has been made correctly.
In accordance with Regulation (EU) No. 524/2013 of the European Parliament and of the Council of 21 May 2013, TRU users may use the European Union's online dispute resolution platform to resolve their consumer disputes.
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